PURCHASES AND ORDERS
Shipping & Delivery
If the delivery is in Italy, Villa Altachiara offers free shipping on all orders, which will be sent via Express Courier to the address indicated. You can also organize the pick-up of your order at your favourite Villa Altachiara store, by scheduling an appointment. Delivery times take 3 - 5 days. Monitor the status of your order through the link that you will receive via email and follow the order confirmation.
If the delivery is not in Italy, a contribution to the expenses will be requested and highlighted during the purchase procedure. Shipping contributions may change depending on type of delivery, quantity of products, volume, weight and place of destination. Please contact the customer care for more details.
Where can I buy Villa Altachiara products?
How can I buy Villa Altachiara products online?
Create a new account or log in to make a purchase.
Now follow these steps to place the order:
• Add product(s) you wish to your cart. (Don't forget to choose the size!)
• Select the handbag icon, top right, and click "Go to checkout" to review your order in the cart.
• Select quantity.
• If you have a DISCOUNT CODE, enter it in the appropriate section, then click "Apply Coupon" and "Proceed".
• Review your personal data and shipping address and select "Proceed".
• Choose the shipping method: "Express Courier" or "Pick up at the store (by appointment)".
• Choose the payment method (see the relevant FAQ section for more details)
• Add any useful notes and get confirmation by clicking "Buy now".
• An email will inform you of the order processing.
How can I use the "DISCOUNT CODE"?
The 'DISCOUNT CODE' is a promotional code that gives you access to special promotions. The "DISCOUNT CODE" will be communicated to you via Newsletter or via SMS to celebrate events, anniversaries or holidays. If you already have a coupon, enter it in the appropriate section in the cart of your order, during the purchase. The coupon will be calculated on the total amount and automatically displayed. Coupons cannot be combined and can only be used once.
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The currently accepted payment methods are:
• Credit cards
• Paypal circuit
• Bank transfer
If you select the "Bank Transfer" option:
Bank Transfer RecipientVilla Altachiara S.p.A.
Piazza Milano, 12
30017 Jesolo Lido (Venezia), Italy
ContactTel: (+39) 0438 415950 (1)
Can I get an invoice for my purchase?
During the checkout you can enter the data for electronic billing.
At the end of the purchase, you will always receive a sales note / receipt.
Villa Altachiara products are prepared and shipped with extreme care. We pay specific attention to the safety of the products at every stage of transport. Our packages are tamper-proof and entrusted to the best express couriers for fast and fully tracked delivery. Inside our package you will always find:
• The jewelry you purchased, inside an elegant gift box.
• The guarantee certificate of the jewels you purchased.
• The Villa Altachiara Shopper.
• The tax receipt and / or invoice for your purchase (if you choose the gift option, you will not receive this item).
How can I track the shipping status of my order?
At the end of the purchase, you will receive a confirmation email. After the shipment of your order, you will receive a second email with the tracking code. Use the tracking code to monitor the shipment status of your order.
I saw a product but in my favourite Villa Altachiara store this is not available. Where can I find it?
You can find Villa Altachiara products here or contact us for more details about our products.
Jewelery maintenance: How to do it?
For the maintenance of Villa Altachiara products, please read our JEWELRY MAINTENANCE GUIDE where you can find all the answers to your questions. For further information, do not hesitate to contact our CUSTOMER SERVICE.
Villa Altachiara Guarantee
The products are covered against any manufacturing defect for a period of twenty-four (24) months from the date of purchase. The guarantee consists of the purchase document of the product.
Each Villa Altachiara product is together with a certificate of authenticity, with all the main characteristics of the item.
• All Villa Altachiara products are accompanied by a guarantee certificate and are covered against any manufacturing defect for a period of twenty-four (24) months from the date of purchase.
• The guarantee lapses in case of improper use or tampering with the object.
• The guarantee on purchased jewels is nationally and internationally valid.
• The repair of jewelery under guarantee is a free service if the cause is not accidental, due to improper use or due to tampering with the object.
• The times for guarantee repairs vary according to the product and the specific case.
Returns and Refunds Policy
When is the return accepted?The customer can unilaterally withdraw from the purchase contract within 14 days of receipt of the product.
The customer has the right to withdraw within the term indicated above, sending an email. The shipping costs will be covered by Villa Altachiara. In order for the right of withdrawal to be exercised, items must be returned intact, in their original packaging, in perfect condition and after agreement with Villa Altachiara.
To ensure the best efficiency, Villa Altachiara makes use of national and international express couriers. In case of reasons attributable to customer, incomplete, damaged or soiled items will not be refunded.
Your return will be processed within 5 working days of receipt of items at our central warehouse. If you entrust items to our store staff, the request will be accepted upon receipt of items at our logistics center and no later than 10 days from your delivery in the shop. In some cases you will be contacted for any additional information needed.
Refund timesThe refund will be made with the same payment method within 14 working days of acceptance of the return. In case of delivery of the return to the store, the refund will be a voucher of the same amount as the shopping or by refunding the credit card within 10 working days. Once the refund has been made, the technical times depend on your bank circuit.
If you paid using prepaid card or bank transfer option, refunds will be made by crediting the card or bank account from which the payment was originally made (for the transfer we will contact you to provide us with your bank details).
If you did not find the answers you were looking for, a dedicated team is always available for further information. Contact us Monday to Friday, 9 am to 5:30 pm at (+39) 0438 415950. You can also write to us filling out the contact form, sending an email to firstname.lastname@example.org or chatting via social.